POLICIES

KNOXVILLE branding company offering brand services, logo design, web & mobile, print design, and social strategies.

CLIENTS DESIRING TO UTILIZE THE CREATIVE SERVICES OF BRANDETOUR, LLC (HEREAFTER REFERENCED AS BRANDETOUR) HERETO AGREE TO THE FOLLOWING:

 

Policies

 

  • Work will not begin until an advanced payment and any client supplied content, such as text, photography, or other graphic files have been received.
  • Brandetour will not work-for-hire.
  • Brandetour will not work on speculation.
  • Brandetour will not accept non-compete agreements.
  • Brandetour enforces a minimum of $100 per project (excluding retainers).
  • A proper estimate takes research and time. The necessity and time given to write estimates will be addressed on an individual basis.

 

Payment Terms

 

  • For non-hourly projects, a 50% non-refundable deposit and whether accompanying a signed agreement or not is required before work begins. The remaining balance will be invoiced upon completion of the project and is due on receipt. Some services or projects may require a signed agreement.
  • For hourly projects, a minimum deposit of $250 or an amount equal to 50% of the total estimated cost of each project may be requested prior to execution of the project.
  • Payments are due on receipt (within 10 business days) unless otherwise noted on the invoice. An invoice will be considered outstanding after 10 business days.
  • Invoices not paid within 30 days are considered overdue and are subject to a 5% monthly finance charge added to the total amount owed.
  • After 5 day grace period for any overdue balance, Brandetour reserves the rights to cease all services and all projects will be placed “On Hold” until payment is received including applicable late fees.

 

Availability

 

  • Brandetour is available during defined working hours Monday-Thursday 8:00 am to 5:00 pm Eastern. Fridays are administrative days for Brandetour.

 

Communication

 

  • Preferred communication is by email, followed by scheduled phone calls or meetings. Most other times you can leave a voicemail or send a text requesting a call and Brandetour will follow up within 1 business day if not sooner.
  • Quick questions can be answered by text message. If the answer is not simple, a phone call, email, or meeting may be requested.
  • All task requests should be provided by email or via online request form. If a task or project is extensive a scheduled phone call or meeting should be arranged. Effort should be made by the Client to collect and deliver all required materials and information when making a task request. Brandetour reserves the right to hold off on project development until all information and materials are received.

 

Estimates

 

  • Project estimates are valid for 30 days from the date of the estimate. Project may be re-estimated if, upon receipt of all project elements, Brandetour determines the scope of the project as been altered dramatically from the originally agreed upon concept.
  • Printing costs, if applicable, will be estimated separately and payment arrangements made based on printing needs. Fees for print and other tangible product items are to be paid in advance prior to items being scheduled for production.

 

Client Responsibilities

 

  • Client assumes full responsibility for acceptance of work or services performed and agreed upon, as well as final proofing and accuracy. Brandetour is not responsible for errors or omissions.
  • Client understands that Brandetour is not an employee, and that this will be a collaborative, professional relationship of equals where mutual professional respect, courtesy and consideration are expected. Client understands that Brandetour is a business with other Clients to serve, and requires fair, realistic notice in order to attend to requests and projects. Poor planning or miscommunications on the part of the Client will not constitute an emergency for Brandetour. Client understands that Brandetour may require detailed clarification of projects in order to meet expectation and provide the best support and highest quality of work.

 

Delivery

 

  • Upon completion and final payment, Brandetour will place necessary web and any online deliverables of final art on a web server or other online access account solely managed by the staff of Brandetour.
  • Original design, source, element files and artwork remain the property of Brandetour. If the Client requests source files or elements, additional fees may apply.

 

Rights of Ownership

 

  • In Accordance with the Copy right Law of 1976, the rights to all design and art work, including but not limited to photography and or illustration created by independent photographers or illustrators retained by Brandetour, or purchased from a stock agency on your behalf, remain with the individual designer, artist, photographer or illustrator. Unless a purchase of “All Rights” is negotiated, you may not use or reproduce the design or the images therein for a purpose other than the one(s) originally stipulated. If you wish to use the design we have created and/or the images within it for another purpose or project, including reselling, reprint or exhibition, you must contact us to arrange the transfer of rights and any additional fees before proceeding.
  • Retainer Fees paid to Brandetour paid by Clients in NO WAY SHALL be construed as a work-for-hire agreement.
  • Brandetour retains personal rights to use the completed project and any preliminary designs for the purpose of design competitions, future publications on design, educational purposes and the marketing of the Brandetour’s business. Where applicable the Client will be given any necessary credit for usage of the project elements.
  • All artwork is maintained as owned by Brandetour and will only be distributed following a separate buy out agreement.

 

Indemnification

 

  • Client agrees to defend, indemnify and hold harmless (including payment of reasonable attorneys’ fees) Brandetour, against any and all claims, judgments, costs, damages, losses, penalties, or liabilities which occur, arise out of or result from, in whole or in part, any activity related to this Agreement and the work provided herein. Client’s obligation to indemnify Brandetour will survive the expiration or termination of this agreement by either party for any reason.

 

Rejection/Cancellation

 

  • The Client shall not unreasonably withhold acceptance of, or payment for, the project. If, prior to completion of the project, the Client observes any nonconformance with the creative brief, concepts or drafts, Brandetour must be promptly notified, allowing for necessary corrections. Rejection of the completed project or cancellation during its execution will result in forfeiture of deposit and the possible billing for all additional labor or expenses to date. All elements of the project must then be returned to Brandetour. Any usage by the Client of those design elements will result in appropriate legal action. Client shall bear all costs, expenses, and reasonable attorney’s fees in any action brought to recover payment under this agreement or in which Brandetour may become a party by reason of this agreement.

 

Rights of Refusal

 

  • Brandetour will not include in its designs, any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities.
  • Brandetour also reserves the right to refuse to include submitted material without giving reason. Any images and/or data that Brandetour does include in all good faith, and then finds out that it contravenes these Terms and Conditions, the customer is obliged to allow Brandetour to remove the contravention without hindrance, or penalty. Brandetour is to be held in no way responsible for any such data being included.

 

 

 

 

  • Is Your Website Mobile-Friendly?

    Google has explained why mobile is so important in their own words, and the number one reason they cite is everyone has smartphones, and they're constantly using them to search. Your website will look great and function well on any device, provided you use responsive web design to build or redesign your site. Call today. We can help!

  • Can you build a differentiated brand when there isn’t, fundamentally, a difference?

    Yes. Even if you do or sell the same thing, the possible key might be to claim a piece of perceptual territory by making a promise to desired customers that no one else is making. Companies with unique products and technologies or processes use these differences to creates a brand. Others, must focus on the brand itself  to differentiate.
    Call today. We can help!

  • Bad Company Logo?

    Business logo design is an important tool when it comes to promoting a company's products or services. But the logo must have a unique design that incorporates a design concept and colors etc. elements in a special way. Such a logo makes a lasting positive impression on the potential customers.
    Call today. We can help!

  • Branding a Small Business

    When someone is considering buying a product or service aligned with what your business has to offer what do you want them to think of? You. Your company. or ...Your business. The more clientele you can attract the stronger and more profitable your business will become.

    A lasting impression that draws the right people in requires (1) Be sure to deliver what you’ve promised – a quality product or service. (2) your small or side business needs strong branding. Call today. We can help!

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Let us help you with your next project.

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Designing Difference TM
  • Is Your Website Mobile-Friendly?

    Google has explained why mobile is so important in their own words, and the number one reason they cite is everyone has smartphones, and they're constantly using them to search. Your website will look great and function well on any device, provided you use responsive web design to build or redesign your site. Call today. We can help!

  • Can you build a differentiated brand when there isn’t, fundamentally, a difference?

    Yes. Even if you do or sell the same thing, the possible key might be to claim a piece of perceptual territory by making a promise to desired customers that no one else is making. Companies with unique products and technologies or processes use these differences to creates a brand. Others, must focus on the brand itself  to differentiate.
    Call today. We can help!

  • Bad Company Logo?

    Business logo design is an important tool when it comes to promoting a company's products or services. But the logo must have a unique design that incorporates a design concept and colors etc. elements in a special way. Such a logo makes a lasting positive impression on the potential customers.
    Call today. We can help!

  • Branding a Small Business

    When someone is considering buying a product or service aligned with what your business has to offer what do you want them to think of? You. Your company. or ...Your business. The more clientele you can attract the stronger and more profitable your business will become.

    A lasting impression that draws the right people in requires (1) Be sure to deliver what you’ve promised – a quality product or service. (2) your small or side business needs strong branding. Call today. We can help!

SUBSCRIBE

 

Let us help you with your next project.

Sign up below

  • Is Your Website Mobile-Friendly?

    Google has explained why mobile is so important in their own words, and the number one reason they cite is everyone has smartphones, and they're constantly using them to search. Your website will look great and function well on any device, provided you use responsive web design to build or redesign your site. Call today. We can help!

  • Can you build a differentiated brand when  there isn’t, fundamentally, a difference?

    Yes. Even if you do or sell the same thing, the possible key might be to claim a piece of perceptual territory by making a promise to desired customers that no one else is making. Companies with unique products and technologies or processes use these differences to creates a brand. Others, must focus on the brand itself  to differentiate.
    Call today. We can help!

  • Bad Company Logo?

    Business logo design is an important tool when it comes to promoting a company's products or services. But the logo must have a unique design that incorporates a design concept and colors etc. elements in a special way. Such a logo makes a lasting positive impression on the potential customers.
    Call today. We can help!

  • Branding a Small Business

    When someone is considering buying a product or service aligned with what your business has to offer what do you want them to think of? You. Your company. or ...Your business. The more clientele you can attract the stronger and more profitable your business will become.

    A lasting impression that draws the right people in requires (1) Be sure to deliver what you’ve promised – a quality product or service. (2) your small or side business needs strong branding.     Call today. We can help!

SUBSCRIBE

 

Let us help you with your next project.

Sign up below

Designing Difference TM